Please take the time to review our policy below as you inquire about our services. KYRA UNFLTD will not guarantee exact replica of any existing design created by another designer. Let’s just say we like to add our own special touch!

Shipping

Thank you for shopping with KYRA UNFLTD! Your made-to-order item can take any where from 4-6 weeks to produce and ship.

Customer will be notified at time of purchase if order will take longer than 4-6 weeks to produce and ship.

For international orders, customer is subject to cover shipping and duty charges.

Consultation

A non-refundable consultation fee is required to schedule an appointment. A consultation determines if KYRA UNFLTD is the best match for your project! During the consultation, we will discuss design options, fabric options and take measurements. KYRA UNFLTD reserves the right to decline a project if deemed an unfit match.

To reschedule consultation, please notify us at least 3-days prior to your scheduled appointment. 

If initial consultation is canceled by the designer due to scheduling conflicts, client will be refunded.

Payment Schedule

Custom orders are paid in three installment payments.
- A 50% deposit is due to begin the order.
- 25% of the remaining balance is due at the 1st fitting. - The remaining 25% is due at order pick-up.

Rush Custom Orders

*Rush Custom Orders are paid in two installment payments. 

75% due up front; 25% due at garment pick-up. 

Cancellations/Refunds

KYRA UNFLTD is committed to customers satisfaction! We aim to provide high quality custom garments in the most efficient time possible. Given the nature of handmade custom clothing, please keep in mind that perfection is not our specialty. We take pride in our work and collaborate with each client to create realistic, satisfying results.

In the rare case that you cancel your order before order has been processed, you will be refunded 25% of your deposit.

In the rare case that you cancel your order after has been processed, you will not be refunded for any amount paid for the item. Please keep in mind that as a small business, labor, time, and materials are extremely valuable and limited. We do our best to dedicate time and skills to each client with full intention to complete the order. Cancellations are not only detrimental to our business but also for the progress of other clients.

KYRA UNFLTD reserves the right to stop production and/or cancel order at any time due to disrespect, consistent tardiness, excessive revisions request, and/or poor communication from the client.

Revisions

Up to 2 minor revisions are allowed at the 1st fitting. This includes minor adjustments such as style line adjustments, hem length, sleeve length, and similar adjustments. Minor revisions are at the discretion of the Designer. For any revisions requested after the 1st fitting, an additional cost may be charged.

Fittings

Custom orders typically require 2-3 fittings. For the most efficient process, please make yourself available at the allotted time for your scheduled appointment. Please allow up to 45 minutes to 1.5 hrs for each fitting.

Normal weight loss or gain during the process of your order is expected! We have taken precautions with each garment to allow these revisions. However, in the case of weight loss/gain that causes the garment to be ill-fitting, please rest assured that I will do my best to make necessary revisions. However, if revisions do not achieve the desired fit, KYRA UNFLTD is not liable to make additional changes or refund you for the item.

Any fit-related alterations requested 3-days after the final fitting/pick-up, an alteration fee will be charged.

Late fee

An $18 non-refundable fee is incurred for clients who arrive beyond 15 minutes late. In the event that a client arrives 20-25 minutes after their appointment time, appointment may be cancelled or rescheduled.

Third-party alterations

Alterations made to your custom garment by third-party tailors/seamstresses are at the discretion of the client. KYRA UNFLTD is not responsible for any damages or costs incurred for the alteration. If you’d like to use our alteration services, please send us an email.

Copyright

KYRA UNFLTD retains all of the rights to all sketches and original designs regardless if item(s) are created for a sole project. Any designs created by KYRA UNFLTD can be duplicated at the discretion of the Designer. All artwork and content on the KYRA UNFLTD website and documents is legally protected by U.S. & International copyright laws. Original designs and sketches are produced for the commercial use of KYRA UNFLTD. Unauthorized duplication and distribution of sketches and/or designs is prohibited by the Copyright law and will be prosecuted. We protect our copyright interests.